Annie Leibovitz’s Disney Dream Portraits
[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “after 45 minutes of playing interior decorator, when I ask ‘is there anything else you need today?’”
Bottom Text: “it means leave me alone so I can finish my tasks”]
every single closing question I asked this woman was met with her needing a different recommendation and the lady I would have handed her off to was on vacation. I ended up basically selecting all her color palettes for her, interior decorating her entire office sight unseen, choosing aromatherapy scents for her, recommending ways to modify one of the baskets we have to fit a shorter shelf, suggesting ways to display the floral products she was picking out, and cleaning up the vase she dropped and shattered. I manage 5 departments, this is not one of them, and I really honestly do not have time for this.
When she was finally ready to leave I found out the reason she was so obsessive and meticulous was that her boss’ wife was an interior decorator and was going to tear apart all of her choices when she visited the office. If it’s that big of a deal why doesn’t the wife just decorate the office herself holy shit.
Uh, it’s your job to be helpful. Maybe if you don’t like putting effort into work, you should give up your job to people who do. I worked at Home Depot, was hired for one department, and ended up working in 3 everyday anyway. If someone needed help in a department I wasn’t familiar with, I would help with what I know because that was my job, to be helpful. They don’t hire you to stand around and make customers feel guilty about asking for help.
If you’re hired for a specific purpose and are not trained on something a customer asks you—especially if you’re trying to do things in what you were hired to do—youshouldn’t just keep on going with the customer. Find someone else to help them, give some quick advice, and apologize and tell them you aren’t trained for it.
UH. I manage the photo lab, electronics, wireless, stationery, and .com services. Did I or did I not say I spent nearly an hour decorating this woman’s office. If that isn’t “being helpful” I fucking don’t know what is. I never once made her feel guilty about keeping me from my other tasks because she didn’t even know I don’t work that area, as my badge does not state my department. She fucking left happy. Her office probably looks amazing. Thanks for assuming I was a bitch to the customer.
The issue isn’t that you weren’t helpful, the issue is that you’re publicly whining that you HAD to be. Sorry but you’re hired to service customers, so don’t be surprised when you actually have to do that (whether it’s your department or not). If you felt that your ‘tasks’ more important, maybe you should’ve respectfully told the person that you couldn’t help but you’d find someone who could. But you didn’t, so don’t complain about nice people asking you to do your job (because believe it or not, that IS your job, to help EVERYWHERE in a store. Don’t like it? Try working in a specialty store, they only have one department). You don’t deserve a pat on the back because you did something you’re supposed to do, especially for a customer that you’re describing to be relatively decent. I don’t see a reason to complain about anything from that situation.